The approximately 100 invitees were welcomed by the CEO of the AAH, Cenaida C. Panneflek. During her welcome she indicated the desire to not only inform those present on the 2018 accomplishmentsof the AAH, but also inspire them to deeply engage and collaborate in success, quality and safety of health care in Curacao considering that it does not matter how cautious you are, how many protocols you have and live by, medical institutions in general and hospitals specifically, are and will remain the place with high level of casualties. Last November, Forbes business magazine reported that hospital medical errors are the 3rd leading cause of death. And the most common preventable errors are – among others: medication errors, poor communication and infection.
One of the highlights of her welcome was the announcement that on Friday March 22, 2019 the AAH received the wonderful news that the Laboratory of AAH has been ISO accredited.
The Minister of Health Environment and Nature Mrs. Susanne Camelia-Römer gave the keynote address in which she applauded the wholeness approach towards health of the AAH and also emphasized the importance of the role of both the AAH and the CMC in complementing each other as they proved health to the community of Curacao.
The first speaker of the evening Mr. R. Le Blanc, president Laboratorio de Medicos expounded on the concept of quality and Value Based Health. His presentation was entitled Quality Improvement: Organizational Perspective, The Journey.
The second and main speaker was Dr. P. Fa-Si-Oen, chairman of the Quality and Patient Safety Committee of the AAH. He expounded on the goals of the AAH such as:
Access to care for the patients
Continuity of care for the patient
Identification of the patient throughout the treatment chain
Communication around and with the patient throughout the negative effects of hazardous medication and infection prevention and optimal reaction to and prevention of calamities and adverse events.
Risk prevention for the patient in terms of prevention of negative effects of hazardous medication and infection prevention and optimal reaction to and prevention of calamities and adverse events.
Risk prevention in bodily harm in building circulation – especially fall prevention.
These goals are achieved through the implementation of the QPS+ protocol during 2018. The AAH has instituted a quality improvement project which is clearly leading to clear and verifiable results. The ultimate goal for the AAH is, and has always been, to provide optimal and compassionate care for her patients.
With the implementation of the QPS+ according to the JCI guidelines and international modern values in healthcare such as VBHC, Patient Centered Care, Evidence Based and Data driven Care, the AAH is establishing itself in a stable role as a counterpart in delivering the best cure and care for her patients according to the requirements of a modern healthcare environment.
Conclusions on the year report 2018
AAH’s quantity of care given is historically stable (almost equal quantity of elective surgery as in the central hospital)
The new care values common language is starting to perfuse throughout the organization: CULTURE CHANGE – paradigm is shifting
Results of 2018 M&M output data objectively show that the given care is safe (0% mortality in operations and interventions) and of quality compared to international benchmark data.
Results of 2018 Patient Survey objectively show that the Curacao patients are satisfied with the care given in the AAH (98% Satisfaction rate)
General Conclusions
The AAH aims to deliver quality, safe and compassionate care to all.
The AAH aims at low complexity care according to the established role in the GMN vision document, namely ASA1 through 3
The AAH aims to be a hospital for optimal care according to modern values in care set by international quality institutions such as the JCI, WHO, PAHO and the ACS/RCS.
The AAH has historically shown that these guidelines coincide with the core values of the AAH --Compassionate Care For Every Patient
Character Shows Under Pressure: The AAH has stood by these values and has proven not to yield in adversity.
Dr. Fa-Si-Oen concluded his presentation with a short video in which he presented how the process of data process and exchange takes place in the OR and between the OR and the General Practitioner where the General Practitioner of the patient is informed of the current status of the patient directly after the operation even before the patient leaves the Operating Room.
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