WILLEMSTAD – Customers with debts owed to Aqualectra can expect water and electricity to be cut off.
Aqualectra will soon resume its management of disconnecting services from customers who do not pay their bills on time. Aqualectra, who are well aware that this change demands to have understanding for its clients. Aqualectra has informed its customers over the past few months that each and everyone should get back to the custom of paying their water and electricity bills on time or less their services will be cut off.
Aqualectra customers who have open accounts and who are behind in their payment will receive a letter in which they will be called and will be asked to comply and pay the receipt or the receipts that are open. Aqualectra thanks the vast majority of customers who continued with the good habit of paying their water and electricity bills before the expiration date indicated on the receipt.
It may happen that a customer made his payment but still receives a letter from Aqualectra notifying them that they have an open receipt. In this case, the customer must contact Aqualectra at the toll free number 0800 0135 (24/7) or visit one of Aqualectra’s customer centers. Remember to always have proof of payment at hand. In this way, Aqualectra can verify the error in the payment and correct the error.
Aqualectra reminded its customers that when you make the payment you should always use the customer’s account number. The customer finds his number on the top of the receipt. You should always only use the account number when paying Aqualectra receipts either by bank or in some payment section and ‘pagafasil’. No other number should be used. In the event that a customer has made a payment but did not use their account number and used a different number, this may result in delays in the processing of their payment. With a call to 0800 0135 (24/7) completely free or visiting the customer centers of Aqualectra it can be confirmed that Aqualectra was duly and correctly fulfilled.
It is thanks to the good compliance of Aqualectra’s clients that the company can make good efforts so that our community can count on quality water and electricity continuously.
Aqualectra continues to make every effort to improve and innovate in such a way that the company can meet its customers. Compliance with the payment before the expiration date of each receipt, using only the account number, makes it possible for Aqualectra to supply water and electricity, improving and innovating its production and distribution in an appropriate way as the community deserves.
